Privacy Policy

1. Introduction

SVN | Trinity Advisors ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our commercial real estate services.

This policy applies to information collected through our website, email communications, and any other interactions you may have with us.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email, phone number, message)
• Request information about properties or services
• Subscribe to our newsletter or market updates
• Communicate with us via email or phone

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Send property listings and market information you've requested
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). These are only loaded if you consent.
• Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings. Our cookie consent banner allows you to accept or decline non-essential cookies when you first visit our site.

5. Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site.

Google Analytics is only activated after you provide consent through our cookie banner. You can opt out of Google Analytics by declining cookies or by installing the Google Analytics Opt-out Browser Add-on.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist with email delivery, website hosting, and analytics
• SVN Network: Other SVN advisors when appropriate for your real estate needs
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time (where processing is based on consent)
• Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information below.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contract performance, or your consent. You have the right to lodge a complaint with your local data protection authority.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 3 years unless you request deletion.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: